Multiple Ways to Get Support
Choose the support method that works best for you. We're available 24/7 to help with bookings, technical issues, and general inquiries.
Live Chat
Chat with us in real-time for quick answers and booking assistance.
Support When You Need It
Professional aviation support with guaranteed response times
24/7 Availability
Our support team is available around the clock, 365 days a year. Private aviation doesn't follow business hours, and neither do we.
Fast Response
Phone calls answered within 3 rings. Email responses within a few hours. Live chat responses within seconds.
Expert Team
Our support team includes former pilots, aviation managers, and industry experts who understand your needs.
Get in Touch
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Frequently Asked Questions
Quick answers to common support questions
You can email us at support@privatelegs.com assistance. Our team will help you search for flights, explain pricing, connect you with operators, and guide you through the entire booking process. We're available 24/7 to help.
Contact us immediately at support@privatelegs.com or call +1 (888) 559-1449 for urgent issues. For flight delays, cancellations, or other urgent matters, please call the charter company your empty leg reservation was made with.
Phone calls are answered within 3 rings during business hours and emails are answered within a few hours. For urgent matters, please call +1 (888) 559-1449.
Absolutely! Our team can explain all aspects of empty leg pricing, including base rates, potential additional fees, fuel surcharges, and taxes. We'll help you understand exactly what you're paying for and ensure there are no surprises. Email us at support@privatelegs.com for detailed pricing explanations.
Yes, our technical support team can help with platform navigation, account issues, search problems, and any other technical difficulties. Use live chat for quick tech support, or call us at +1 (888) 559-1449. We also offer screen-sharing sessions to walk you through any features you need help with.